Shipping, Returns, & Policies


At Uptown Pop Co, we will always provide you with the highest quality stylin’ products! All our collars, harnesses and accessories are handmade with love in Edmonton, Alberta.  We tailor each product to your pets specifications as they are ordered. Any order of $120 or more will be shipped for free! Just use our discount code: FREESHIP

WHEN WILL YOUR ORDER BE SHIPPED? 

Any product you order from Uptown Pup Co. will be shipped within 4 business days of your order, but usually less! We know you and your pup just can’t wait!

HOW LONG DOES YOUR ORDER TAKE TO DELIVER?

You can choose the speed of delivery at checkout! We even have an option for next day delivery (after the product is tailor-made, of course).

You will receive a tracking number via email so you know exactly where your goodies are at all times!

RETURN POLICY

We know you and your pup will absolutely love your new accessories.  Everything we do is custom made to order, so please make sure to measure your pup correctly before placing an order. We do not accept exchanges or refunds. Have a look at our handy sizing charts before you finalize your order. Any questions about sizes? Don’t hesitate to contact us

Whatever questions you have we are certainly available to you and your pup! Please contact us for all your concerns and, if you need special sizing, we can do that too!

TERMS OF SERVICE

All orders from Uptown Pup Co will be made to order and shipped within 4 business days, usually less! 

All orders of $120 or more, are eligible for free shipping, just use the FREESHIP promo code!

When choosing your shipping option, please note that local pickup is for Edmonton and surrounding area. 

Canada Post Priority™
Our fastest delivery. Local, regional, and national next day delivery.

Canada Post Xpresspost™
Fast and cost-effective. Local and regional next day delivery. National 2 day delivery.

Canada Post Regular Parcel™
Low-cost and reliable. Local 2 day delivery. Regional up to 5 day delivery. National up to 9 day delivery. 

Delivery standards are for items sent between most major urban centres and depend on origin and destination. Delivery standards are in business days, not calendar days. Some exceptions apply.